| Pricing and Billing |
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| Do I have to pay sales tax? |
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Sales taxes are not included in price listings and are charged according to the sales tax rates applicable in your province or territory, if located in Canada. We do not charge any sales taxes for orders from customers outside of Canada which are shipped outside of Canada; any applicable sales taxes, tariffs and duties related to these orders and remittance for them are the sole responsibility of the customer. |
| I have a question on my charges. |
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Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact our sales department for further assistance. |
| I need a copy of my receipt/invoice. |
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Click the "My Account / Order Status" link at the top right hand side of our site to print invoices. |
| When will my credit appear on my account? |
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Credits usually take 7-10 business days from the time we receive your item(s). |
| When will my credit card be charged? |
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Your credit card will be charged within 24 hours prior to shipment of your item(s). |
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